I am that passionate about the headache this organisation has caused me, that I am joining up forums to just to warn others and give my two cents worth.

Much same experience as reported elsewhere, have had issues – multiple e-mails sent to service request, order site, unique customer problem report number generated; but Alas! no response from any.

Saw that somebody else had refund from purchase via Paypal dispute.

Have since done proceedings myself.

Funnily enough, which is quite a coincidence really, since I have done this, and sent my intentions to Red Chair, my registered e-mail address has been receiving Spam e-mails at a ridiculous rate of attrition.

Now I can’t be certain, and certainly can’t make accusations, but one would certainly hope ANY organisation would be above selling or providing one’s registered particulars to Spam organisations out of spite or malice, particularly when their service and subsequently product was abhorrently woeful.

And Xstreamer is a work of art.

I have a hard time believing some of the comments above about this being a fly-by-night company – they are attached to a major university – obviously not going anywhere. Also, their descriptions in their webstore make it VERY clear that for $5 more, you can get the ‘ultimate’ edition of whatever you’re buying (which ultimately means free lifetime upgrades/re-downloads) – don’t let someone who obviously didn’t read anything about what they were purchasing sway you. Go to the Redchair site and see for yourself – it is very professional and clearly run by music fans who wanted to provide a software that provides a simple, intuitive, Windows-based interface to your iPod that doesn’t treat you like a criminal when it comes to managing your own library.

What the hell is it with me and CRAPPY companies that are supposed to provide service, BUT DON’T?

We all know that the spat between Microsoft and Apple causes our programs to “not play together nicely in the sandbox”, and some companies have developed ways to get around this. One company of assholes, Red Chair Software, came out with the Anapod Explorer to rip-off the public under the guise of helping to ease the MS/APPLE issues.

When all I had was my one 3rd generation iPod, the software worked, and all was right with the world. Then we got iPod #2, and the start of my problems began…

Turns out, that my “3rd generation” software cost $25, but a “Universal Edition” was $30. When all I had was the one iPod, there was no question. Turns out, though that the one for 5 bucks more will work with “all of a family’s iPods”.

Why do they do this? One word: Confusion. See, IF you buy the “3rd generation” version and get another iPod later on, you are forced to buy ANOTHER $25 version. If you had purchased the $30 “Universal Version” in the first place, it would automatically cover the new iPod.

Why wouldn’t they just sell the more expensive version, and be done with it? Again, CONFUSION. If you are confused about their product, they can sell another $25 version, then they’ve almost DOUBLED their bottom line. But the public wouldn’t STAND for a company who marketed software that only worked with one iPod at a time. So they’ve got DENIABILITY.

Red Chair Software can say: “We’ve got one version that covers ALL your iPods.” And LOOK like the good guys. But they’re not. Part of the cost of software is SUPPOSED to cover “normal” support. RED CHAIR SOFTWARE DOES NOT GIVE SUPPORT TO THEIR USERS.

Each version of this software is SUPPOSED to work on WHATEVER computer you put it on. So, I’ve got it on my home and work PC’s. Only thing is, THIS SHIT ANAPOD SOFTWARE FROM RED CHAIR SOFTWARE RECOGNIZES MY IPOD AS ANOTHER NEW GODDAMN IPOD AT WORK, THAN IT DOES AT HOME!!!

This means I have to BUY ANOTHER LICENSE from these assholes at Red Chair Software – so this shitty software will work on my office PC!!!

Well, Fuck that, Red Chair Software. You burned me for $50, and that’s all you’ll get from me.

I’ve emailed them NUMEROUS times, and they will NOT answer my emails.

(Now before you say: “Gee BG, you’re all “F” this and a-hole that, no wonder they don’t write you back.” Please know that I sent them 4 emails and a web form that were extremely polite. – AFTER WEEKS of not getting back to me, THAT’S when I put the BOXING GLOVES ON.)

To my readers: If you’d like to drop them a line, and ask them HOW they think they can continue to operate like this and NOT create a HORRIBLE REPUTATION as “RED CHAIR SOFTWARE – the WORST SOFTWARE ON THE PLANET”, you can reach them at: cardinal@redchairsoftware.com, service@redchairsoftware.com, rouge@redchairsoftware.com, press@redchairsoftware.com, or ip@redchairsoftware.com (Or EVEN all FIVE!!!)

Maybe if they get innundated with the public’s emails, they will reconsider their fraudulent ways. (Or at LEAST answer a few of their emails!)

• You can only upload videos as Music Videos!
• They seem to have no customer support whatsoever.
• It’s not 100% compatible with iTunes. It’s a nightmare if you try to use both. I “disconnect” the ipod before switching from one application to the other, and even so, the last time, for example, Anapod made iTunes reupload all the videos, even though I only used Anapod to view the iPod’s content.

The bottom line is I’m very unhappy with it. Unless you see a blog of RedChair’s developers or some other way to find actual stuff about what they are working on, don’t bother with it.

A weird thing is that the software acts as a web server you can use to browse the iPod. Pretty weird usecase, IMO, since I’d rather use it when I’m away from the computer.

You all take care!

I did as every good “user” would do, and contacted support.
5 emails and 7 days later, no response… So I disputed the transaction with paypal, RedChair still didn’t even respond to the dispute.

If it works for you, good for you. I wouldn’t give my money to this fly-by-night operation, as if you have a problem, you will either be contacted extrememly slowly (dozens of emails), or not at all.

Here’s a link for a google search, I suggest you read some of them before purchasing this product.

http://www.google.com/search?hl=en&q=anapod+scam&btnG=Google+Search

Notice that most of the complaints are due to no support…

http://mozbackup.jasnapaka.com/

It will do that for you.

smurfie3397@bluefrog.com

Thankyou again.